Home Maintenance Services

To all Bristol Pacific homeowners: Due to the COVID-19 restrictions and safety guidelines, we are suspending our customer maintenance service to individual homes at the present time. If you have an emergency situation, however, please follow the procedures indicated below.

Regular Customer Service Appointments

Pease send your request via the link below “Maintenance Service Request Form” on this page. Once we believe that it is safe for both you and our service team, we will contact you to review and schedule the service under the terms of your warranty.

We at Bristol Pacific Homes wish you and your family well during these unusual times. We look forward to servicing your new home soon. Be safe!

Bristol Pacific Homes provides customer service to its contracted homeowners who remain within the terms of the one-year limited warranty from your closing date provided with your new home.

Non-emergency Warranty Requests

These service requests, if made within one year of purchasing your new Bristol Pacific home, will be addressed by appointment between 8:00 AM and 4:00 PM, Monday through Friday. We will make every effort to accommodate your schedule. Non-emergency service requests should be submitted by calling Bob Pacheco at 508-328-3374 or emailing info@bristolpacific.com. Our home maintenance representative will contact you to review your request.

Please note that homes which have been resold are not eligible for this service.

Emergency Service Requests

Bristol Pacific Homes does offer 24/7 coverage for emergency service during your one-year warranty period. If you have an emergency within your one-year time period (this is limited to the following: no heat, a burst pipe, or a life safety issue), please call 508-328-3374.

NOTE: For gas smells or odors, you should call the gas company directly.

For more than 30 years we have taken great pride not only in the homes we build, but in the service we provide after each sale.  We look forward to resolving any issue you might have as promptly as possible.